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Liz Bucher

Kristie Lindig

I'm not getting any entries from my forms.

Here are steps in order to recover entries from forms on your website. 

1. Make sure no entries went to your email's junk folder.

2. If none are in the junk folder, you can log into your WordPress dashboard to check the entries. You should have received the URL and username and password to log in. If you haven't or you've lost it, please let us know at: support@mysmartblog.com

3. Once you are logged in, you will be taken to the WordPress dashboard. On the left-hand side of the screen, you'll see a menu item that says "Forms", as shown here: http://bit.ly/2rsJZ7m. You'll want to either hover or click on this to see a listing of all your current forms.

4. Once you see the listing of your forms, you'll also see a number under the column "Entries". You can click this number to view the individual entries that people have submitted to your form. See screenshot for example: http://bit.ly/2rnV8vn

Checking the Email that the Form is Submitting To

You'll also want to check the email that the form is submitting to, to make sure that it's the correct one. You may also want to add a secondary email to send to as well. 

To do this:

1. Make sure you've clicked "Forms" from the left-hand side of the menu and are now on the screen viewing your current list of forms.

2. With your mouse, hover over the title of the first form you want to check the email on. You will see an option that says "Settings". You can then also hover over "Settings" and then click "Notifications." See screenshot: http://bit.ly/2sxMQRm

3. You will then be taken to a screen that is titled "Notifications" on top and lists one notification set up titled: "Admin Notification" as shown here: http://bit.ly/2rt3BIE. Hover over "Admin Notification" and then click "Edit". 

4. Now you will be taken to the screen where you can edit the email addresses that the form will submit to. See screenshot for where to edit: http://bit.ly/2spMBYA

After trying these steps, test the form. If you're still not getting your form entries to your email, please send us an email at support@mysmartblog.com.

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